Online training courses for Retail

Develop employees and improve customer focus

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Keep developing with online training in Retail

The retail sector is changing rapidly. From digitization and changing consumer behavior to increasing competition, employees must constantly brush up on their skills to stay relevant. How do you make sure your team stays up-to-date, acts customer-focused and makes the most of sales opportunities?

With SkillsTown, you give retail employees the right tools to develop. Our hands-on and flexible online training courses help them improve sales skills, optimize customer contact and become more responsive to the needs of modern consumers.

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Your clothing choices as a salesperson

Essential

Customer Focus

Essential

Mirror

Essential

Blue customer

Essential

Do's and don'ts

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Phase 1: Greeting and observing

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Phase 2: Making contact

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Phase 3: Determining needs.

Essential

Phase 4: Selecting and touting articles

Essential

Phase 5: Closing

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Learning Opportunities in the Retail Sector

opportunities

Customers expect more service and customization, digitization plays an increasingly important role and staff shortages increase the pressure on teams. This requires employees who are customer-oriented and effortlessly switch between offline and online sales channels. But how do you ensure that your team keeps up with these developments?

Changing consumer behavior

Employees are no longer just salespeople, but consultants responsive to customer needs. Personalized service and a seamless shopping experience make the difference. With targeted training in customer focus, upselling and communication, employees learn how to make a difference on the store floor.

Digitization makes omnichannel the standard

More and more retailers are combining physical stores with e-commerce. This requires employees who are not only customer-focused, but also understand digital tools and data. Training in omnichannel retail, POS systems and data-driven work helps teams operate efficiently and future-proof.

Staff shortages and workload put pressure on retail teams

The tight labor market makes it important to quickly onboard and retain employees. Digital onboarding modules allow new employees to get started right away, while learning lines focused on advancement opportunities ensure that talent stays within the organization.

Service determines the success of a store.

Customer perception and sales skills are essential to increase sales and customer satisfaction. Training in storytelling, product presentation and conversational skills help employees inspire and persuade customers.