Technical Support Officer

Contribute to our mission

At SkillsTown we are looking for a Technical Support Employee who gets energy from solving technical issues around SSO, APIs and other smart connections. With your knowledge and service-oriented attitude, you will contribute directly to happy customers and customer retention. You will work closely together with a close and ambitious team and will have the opportunity to develop yourself further. Want to grow into Product Owner or Software Tester, for example? At SkillsTown the path is open to you!

What exactly are you going to do?

As a technical support employee at SkillsTown you are the first point of contact for colleagues and super users of our customers. Working from our offices in Hilversum and/or Eindhoven, you will work closely together with the customer service team and provide support for both first- and second-line questions. You will mainly focus on the more technical issues.

What makes this position extra attractive? You get the chance to eventually grow into a more technical role within the company - as a Product Owner, Software Tester or Developer, for example. Ideal for those looking for both a challenge and career opportunities within the technical sector.

Your duties and responsibilities as a Technical Support Officer:

• You will provide technical support to end users and technical contacts of both customers and training institutions within Salta Group - via phone, email, chat or video call. Examples include SSO issues (for example, when a customer is not automatically logged in) or API issues and links to our Admin Application and learning environments.
• You will monitor the progress of reported issues and proactively keep customers informed of the status of their tickets.
• You document problems as well as solutions so that colleagues can learn from your insights.
• You will work with our IT department to effectively resolve technical issues.

What do you get from us?

Lifelong development. Of course we want that for you as a (technical) support employee too. You may follow education and training courses from Salta Group's wide range of offerings free of charge. Think of: BVO, NCOI Opleidingen and SRM that are relevant to you. For this you get six days a year from us as a gift. Furthermore, you can count on:

• A part-time or full-time position with a work week of 32 - 40 hours.
• Gross monthly salary up to max €3,196 obv 40 hours.
• Prospect of a permanent contract.
• Hybrid working. To work comfortably anywhere, you also get a home office budget and home office allowance.
• 25 vacation days, with the option to buy additional.
• Office workdays in Hilversum and Eindhoven.
• Travel reimbursement.
• Lease bicycle scheme.
• A pension plan with a generous employer contribution.
• Laptop and phone.

This is what we expect from you

All our colleagues are unique, with their own talents, specialties, ambitions and points of development. We are curious to learn from you. We invite you to respond to this vacancy for (technical) support employee if you:

• Have HBO working and thinking level with at least 2 years of work experience in a similar position;
• Have good command of the Dutch and English languages in both word and writing;
• Easily navigate different software applications;
• Have knowledge of SQL and most current web technologies;
• Strong communication skills and a service-oriented attitude;
• Understanding of and experience with SSO and APIs. You have basic knowledge of C#, OpenID and SAML and can use this knowledge to solve problems;
• Able to quickly learn and understand how SkillsTown's products and services work.

As a technical support employee at SkillsTown, you will play an important role in further improving customer satisfaction with your technical background. You are good at logical thinking, analysis and problem solving and do this in a super customer friendly way. You investigate and solve technical issues and discover trends in the issues reported by (internal and external) customers. With this you pro-actively contribute to reducing the number of tickets and thus the quality of the product!

A reference check and online assessment are part of the selection process.